Privacy Policy

Effective Date: September 1, 2025
Company: Cube-Élmény Kft. (trading as CEE OnBoard Courier brand)
Registered Office: Hungary
EU VAT ID: HU26768276
Contact Email: mate@akoczka.com
Phone/WhatsApp (24/7): +36 20 311 01 22

1. Introduction

This Privacy Policy explains how Cube-Élmény Kft. (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you contact us via our website, quote request form, email, or phone. We are committed to complying with the General Data Protection Regulation (GDPR, EU 2016/679) and all applicable data protection laws.

2. What Personal Data We Collect

We may collect the following types of personal data:

• Identity and contact details: full name, company name, email address, phone number.

• Shipment details: pick-up and delivery address, origin and destination airports, deadlines, package description, and other information necessary to provide courier services.

• Communication records: correspondence via email, phone calls, or WhatsApp messages.

• Technical information: basic metadata such as the time and date of form submission.

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to quote requests and provide our services.

• To communicate with you regarding your shipment.

• To issue invoices and comply with legal and tax obligations.

• To ensure security, insurance, and proof of delivery.

• To improve our services and client communication.

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process personal data based on the following legal grounds under GDPR:

• Contract performance (Art. 6(1)(b)) – when handling your shipment request and providing courier services.

• Legal obligations (Art. 6(1)(c)) – for accounting, taxation, and customs compliance.

• Legitimate interests (Art. 6(1)(f)) – to ensure security, communication, and business continuity.

• Consent (Art. 6(1)(a)) – when you voluntarily submit information through our contact or quote form.

5. Data Retention

We retain your personal data only for as long as necessary:

• Shipment and contract data: 5 years (Hungarian and EU accounting/tax laws).

• Communication and quote requests: up to 2 years.

• Insurance and legal claims: for the statutory limitation period (usually up to 5 years).

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure storage of emails and documents.

• Restricted access to personal data.

• Encrypted communication where possible.

7. Data Sharing

We may share your data only with:

• Airlines, logistics partners, and customs authorities when required for shipment.
  
  

• Insurance providers in case of claims.
  
  

• Accountants, auditors, or legal advisors as required by law.
  All such partners are GDPR compliant and process your data only on our behalf.

8. Your Rights

Under GDPR, you have the following rights:

• Right to access – request a copy of your personal data.

• Right to rectification – correct inaccurate or incomplete data.

• Right to erasure – request deletion of your data (subject to legal obligations).

• Right to restriction of processing – limit how we use your data.

• Right to data portability – receive your data in a machine-readable format.

• Right to object – object to processing based on legitimate interests.

• Right to withdraw consent – at any time, without affecting prior lawful processing.

To exercise your rights, please contact us at: mate@akoczka.com.

9. International Data Transfers

Your data may be transferred outside the EU/EEA if required for shipment (e.g., to airlines or authorities in destination countries). In such cases, we ensure appropriate safeguards, such as contractual clauses or equivalent data protection measures.

10. Contact and Complaints

If you have any questions about this Privacy Policy or how your data is processed, please contact:
📧 mate@akoczka.com
📞 +36 20 311 01 22

You also have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) or your local supervisory authority in the EU.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be available on our website.